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September 7th, 2007

In this issue:

by Dana Hill

Seven new designs join our five most popular from last year to make up the twelve available CCS Holiday greeting card options for 2007. These will be available in all markets (except Schools) starting September 14th.  

Samples images of each design will be available on candidnet by September 14th and you can order your own samples at www.picmyphotos.com, password samplessamples. As you remember, these are available in sets of 12 ($5.40) and 20 ($9.00) and come with envelopes.  Greeting cards are a great remarketing product to offer to attendees from previous events and give you another reason to send an email communication to your pastcustomers.

New Premium Greeting Cards in PPS
Oct 1st

CCS is introducing a new line of premium greeting cards that are printed on non-photographic paper.  Initially for this holiday season, they will be available in the PPS market of QP2 starting October 1st.   We think these are the perfect premium card for family and children sessions. The new Folded Greeting Cards are 5x7 in size (folded) and sold in sets of 12 for a lab cost from CCS of $16.20. The cards are printed on high gloss coated 10 pt paper.  Each set is packaged, with box-flap envelopes, in a beautiful black box, secured with a silver tie.  If more than 7 sets are ordered of the same image at the same time, then the price per set is $12.15 (25% discount).

We recommend shopping your local studio competition on this type of product when setting your retail price but our research indicates a retail price point of $48 - $65 per set would be in line with the industry (this represents a 3-4x mark-up and an average of about $4 - $5.50 per card)
 
There are 5 border styles – full bleed, white border, black border, red border and shadow border.   There are 6 greetings from which to choose – Merry Christmas, Happy Holidays, Season’s Greeting, Happy Hanukkah, Feliz Navidad and No Greeting.  Customers can also key in up to 3 lines of personalized text.

 The No Greeting option makes these cards perfect to include in your year round product offering. Samples images will be on candidnet by October 1st and you will be able to order samples as well on www.picmyphotos.com, password samplessamples.


Candidnet Tips:
b
y Joni Brown

Did you know you can now access the QP2 Reports on Candidnet?  To access the reports go to the Order Track/Accounting navigation link and then click on Invoicing Reports.  The Reports Login page will appear, type in your CCS customer number and Party Pics password to access the list of reports.  Once logged in a new page will appear with a list of reports: Event Master Report; Products Sold Report; Margin Report; Event Comparison Report; Order Activity Report; Photographer Productivity Report; Customer Report; Invoice Reporting; and Sales Tax Summary Report.

Click to enlarge

The Invoice Report has been revised and is easier to use.  You no longer receive hundreds of invoices each day for every order place online.  Instead, all this information is contained in one report that you can access online whenever you want.  
 
The report can be run for any time frame, platform, event, and/or order id.  When you run the report for a specific time frame a summary for each order number will be displayed for that time frame.  The summary will show you the event type, sales subtotal, shipping, tax, event sales, lab charges, lab credits, gross profit, gross margin %, gift certificates used, non-remit sales and remit sales.  
 
The details for a specific order number can be viewed by clicking the “+” sign on the left side of the order number. The summary information for the order number will display at the top and then a summary for each order id invoice for that time frame will be displayed underneath.  The Order ID summary will show  the order ID number, cycle number, source, order date, description (name), sales subtotal, shipping, tax, event sales, print cost, other costs, online payment processing, CCS credits, gross profit, gross profit margin %, gift certificates, non-remit sales, and remit sales for each Order ID. 

Invoice Report

The details for a specific Order ID #  can be viewed by clicking the “+” sign on the left side of the Order ID #. The Order ID detail shows the invoice #, invoice date, invoice type, amount, any comments associated with the invoice, product codes and descriptions, quantities and extended amounts.  To go back a level simply click the “-“ sign to the left of the Order ID or Order Number.
 
Changes to the Invoice Report make it easier to tie out lab bills and link retail sales with the lab bill.  It also ties online commissions to an order.  This will allow you to calculate correct margins and provide you a better cost analysis.  To see more detailed information on the changes and benefits of the Invoice Report read the Software Overview given by Demetri Barges at the Summer Workshops.  You can access this presentation on Candidnet under the Seminars / Workshops July 29-31, 2007 / Presentations link.


Spring Sports Shoots Are Being Booked Right Now!
by Brian Speers

Though the calendar reminds us that it is September 2007, you should be looking at the calendar as though it says March 2008; especially if you are planning to market, book, and shoot Spring baseball or soccer leagues for 2008. Though you may think this notion extreme or, perhaps even premature, I can assure you that if you are not yet planning for the spring sports season, your competitors are!

If you have decided that Youth sports will be a viable market for you in 2008 then the groundwork must be laid now. Don’t think that you can wait until February of next year to begin planning what will happen in the second quarter of 2008.
 
So where do you begin?  Well, decide first what spring sports you want to focus on (why not all of them), and search through your files to see if you can create great looking samples, which you’ll need to market your services.  If you don’t have great-looking images, CCS can provide sample images for most of the popular sports played in the 4 to12 age group.
 
Great looking samples will be an integral element to whatever marketing materials you’ll be leaving with your league decision makers, along with a letter of introduction, testimonials from past customers and a sheet detailing why they should be working with you.  
 
Next, you are going to need some leads.  A good source of potential clients for your sports business is church, school, and league websites; city/town recreation departments; and also competitor’s websites. If your competitor has an online presence, it’s very easy to visit their site to see in what towns, leagues, or schools they may be booking business, and you may even learn about their pricing structure.
 
After accumulating leads a sales plan must be designed and implemented.  Are you going to plan an email campaign to potential leagues; or, perhaps, use a cold-calling phone campaign to establish appointments or presentations to league or school administrators? Whatever you decide, it must be something that your lead sales person is not only comfortable with, but also will take the time to integrate and to follow through.
 
The sales process for Spring sports has an early wake-up call.  Think of it as spring training that happens to take place in the Fall.  

PhotoMatch is now available
by Danette Reinbold

PhotoMatch is a photo identification program and hardware combination to which Candid Color has purchased the exclusive rights. This software was first designed six years ago to identify and match images to email addresses provided by those pictured in the images.  It was adapted to work with QuicPics and was used at NBC in New York City for four years. The use of PhotoMatch at events in New York has generated over $3,000,000 in online retail sales.  
 
Since introducing PhotoMatch earlier this year, Candid has revamped the entire system and made it even more user-friendly. Used in conjunction with QP2/QPPlus, the PhotoMatch systems now allows you to create emails with a link that will take your customers directly to the favorites page, populated with their images.  Online ordering has never been so easy!
  
Currently available for the QuicPics market using QP2, PhotoMatch is currently being beta tested for use with CORE Schools.
 
The PhotoMatch system consists of scanners, software and synch cords.  The scanner cost $240.00 and includes the scanner, an USB synch cord, and 3 rechargeable AAA batteries.  The software cost $100.00 and includes the camera synch cord.  This cord allows you to synch any digital camera with a synch port or hot shoe adaptor to the software, thus eliminating the need to tether to a computer.  Additional camera synch cords are available for $35.00.  
 
Sheets of blank, perforated card are available from CCS for $42.00 per package.  There are 500 sheets per package, with each sheet containing 10 cards.  These can be used as single password cards or as 5 two-part cards—per sheet—that would allow you to collect email addresses.  For the full benefit of the PhotoMatch systems it is recommended that you use a two-part card, as collecting the emails allows you to proactively market your images after the event.  Templates for the cards are available from Tech Support, 800-750-0494 (select option 2).  They can also assist you with acquiring the Barcode Font 39 that you will need to create your barcodes.  These cards are created in MS Word.
 
If you would like to purchase PhotoMatch or have any questions, please contact Danette Reinbold at 800-336-4550 ext. 136 or Amy Ramsey at 800-750-0434 ext. 439.

    

Cleaning Digital SLR Camera Sensors
by Steve Foisy

Have you ever cleaned your camera’s sensor? (CCD, CMOS Chip)

If not, then your may be overdue for a cleaning.  Over time, dust and lint can collect on the camera’s sensor.  These will be most visible on the lighter areas of an image.  Larger particles or dust spots are visible on almost any portion of a picture.  “Is that a mole on that face or a dust spot?”  
 


Cameras with non-removable lenses such as the Canon G3, Kodak 4800 or Olympus E10/E20 do not require cleaning since they are assembled in a dust free environment and have sealed non-removable lenses.  Some, but not all new cameras such as the Olympus E300 & E500, Canon 30D and the upcoming Nikon D300 have a built in sonic wave mechanism that automatically cleans the sensor when the camera is turned on.  All other digital cameras with a removable fixed focal length lens or zoom lens (air flows through these as you zoom in and out) are vulnerable to a build-up of dust particles.   The more you remove your lenses, the more likely you are to experience dust.  Even brand new cameras out of the box should have their sensors cleaned prior to use since there may have been dust particles that settled on the sensor during shipping.
 
Camera sensors should be cleaned every 1-2 weeks depending on usage.  Below are two different methods to clean your digital SLR camera’s sensor.  The second method utilizing a sensor brush has only recently been available and thoroughly tested.
 
WARNING:  Follow the cleaning procedures according to the instructions in your owner’s manual. Failure to follow the proper procedures can damage your camera.   Cleaning the sensor yourself (even if needed) may void your warranty.  

Cleaning with an Air bulb/Air Blower

Step 1:  Assemble items required for cleaning.
 
You will need the camera, an AC adapter for older cameras such as the Nikon D100, an air blower without anti static brushes, a desk lamp, the camera owners manual opened to the sensor cleaning section and a clean (air) environment to perform the cleaning.  Air blowers can be purchased at most camera stores or at your local drug store.  The large bulbs used for ear cleaning are the best.
 
Because it is so easy to mis-use, we do not recommend the use of sensor cleaning swabs.  You will typically void your warranty if you use them and some digital cameras have filters in front of the sensor that can be damaged with the use of a swab.  If not done properly, you can cause more harm to your camera sensor than good. This type of cleaning should be done by a trained professional.  Also, we do not recommend the use of canned air because of the high pressure and moisture content in the propellant.
 
Step 2: Set camera to cleaning mode.  

This menu item is normally found in the custom functions menu on most cameras.  Most Nikon cameras will require the use of an AC adapter* to activate this feature.  Using the camera’s menu driven cleaning setting will lock the mirror and shutter curtain in the up or open position and will also change the charge of the sensor which helps to repel the particles when blown with air.  
 



Step 3: Remove Lens and Point Camera Down

Take your lens off of the camera once you have activated the cleaning setting.  Do not do this in a dusty environment and do not let anything touch the sensor.   If you look into the camera through the opening where the lens is mounted, the sensor will be visible as a shiny turquoise or greenish looking rectangular object.  Point the camera straight down to reduce the chance of dust falling into camera body.
 
Step 4: Position Camera Over The Air Blower

Hold camera pointing straight down and directly over the blower with the tip of the blower no closer to the camera’s sensor than the front of the camera body.  Do not let the end of the blower touch the sensor.  You may find it easier to hold the blower steady by resting it on a table top.
 
Step 5:  Squeeze Air Blower
Squeeze the air blower directing the air blast onto the sensor.  Do this five times.  
 
Step 6:  Examine the Sensor

Hold your camera under a desk lamp and examine the sensor.  (Don’t use a dusty lamp!) By tipping the camera back and forth, you will be able to see the reflection of the light on the sensor.  This will make any large dust particles more visible.  If you see any large dust particles still on the sensor, repeat Step 5 until the spots are gone.  Do not touch the sensor!  If you cannot remove the dust particles off of the sensor or you still see spots on your images even after cleaning, then your camera should be returned to the manufacturer for cleaning.
 
Step 7: Blow Off Lens and Mount on Body
 

Blow the back end of the lens off prior to putting it back onto the camera.  Do this promptly after cleaning.  Using the camera menu, turn the cleaning mode off.
 
*In an emergency, you can clean a Nikon camera sensor without an AC adapter with the camera’s shutter speed set on bulb.  It will be more difficult to clean every particle from the sensor, but larger dust spots may still be removable. Do not release the shutter button if the air bulb is obstructing the mirror.
 
 


Cleaning with a Sensor Brush
 
Available through http://www.visibledust.com/, the senor brush is a wonderful tool to clean your camera sensors quickly and safely. Most brushes will run $70-$80 each.
 
Step 1:  Blow tip of brush with Canned Air (moisture free) for 10 seconds. (It is OK to use canned air for this part of the process)
 
Step 2:  Turn camera on to cleaning mode using the same steps in the Air Blower method.
 
Step 3:  Once the camera is in cleaning mode and the lens is removed, gently clean the sensor using one continuous stroke from left to right. Avoid touching the brush to any other portion of the camera to avoid picking up camera lubricant which could damage the sensor.
 
Step 4:  Repeat if steps 1-3 if needed.  Never brush twice in a row without blowing off sensor brush. Clean the brush occasionally with mild detergent or alcohol.  
 
Contact Steve Foisy in Customer Support at 800-750-0494 ext 858 for more information on sensor cleaning.


Lab Service Times for 8/26/2007 - 9/01/2007
by Bo Lewis
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